Terms of Service

Last updated: April 1, 2025

These Terms of Service ("Terms") govern your access to and use of the First Call Flow platform and services (the "Service") provided by First Call Flow, LLC ("First Call Flow," "we," or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. The Service

First Call Flow provides an AI-powered workflow automation platform for field service businesses, including automated voice agents, SMS dispatch, estimating tools, and customer communication workflows. The Service is provided on a subscription basis.

2. Eligibility

You must be at least 18 years old and operate a legitimate business to use the Service. By using the Service, you represent that you meet these requirements.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.
• You agree to provide accurate and complete information when registering.

4. SMS and Voice Messaging

By using First Call Flow's SMS and voice features, you agree to the following:

• You will only send messages to individuals who have given their prior express written consent to receive messages from your business.
• You will not use the Service to send spam, unsolicited messages, or messages that violate applicable law, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.
• You will honor all opt-out requests promptly. Any recipient who replies STOP must be removed from your messaging list immediately.
• Your messages must identify your business and include opt-out instructions.
• You are solely responsible for the content of messages sent through your account.
• You will comply with all carrier guidelines and applicable laws governing commercial messaging.

First Call Flow reserves the right to suspend or terminate accounts that violate messaging laws or carrier requirements.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Transmit harassing, defamatory, obscene, or otherwise objectionable content
• Attempt to gain unauthorized access to any part of the Service or its systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Resell or sublicense the Service without our written consent
• Use the Service to transmit malware, phishing attempts, or other harmful content

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You represent that you have the right to provide us with any customer data you input into the Service and that doing so does not violate any applicable privacy law or third-party rights.

7. Intellectual Property

The Service, including its software, design, and content, is owned by First Call Flow and protected by intellectual property laws. These Terms do not grant you any ownership rights. You retain ownership of data and content you provide to us.

8. Third-Party Services

The Service integrates with third-party providers including Retell AI, Telnyx, and others. Your use of those integrations is subject to those providers' own terms and policies. We are not responsible for the acts or omissions of third-party services.

9. Subscription and Payment

Subscription fees are billed in advance on a recurring basis. All fees are non-refundable except as required by law. We reserve the right to modify pricing with 30 days' notice. Failure to pay may result in suspension or termination of your account.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRST CALL FLOW'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO FIRST CALL FLOW IN THE THREE MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

12. Indemnification

You agree to indemnify and hold harmless First Call Flow and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party rights.

13. Termination

Either party may terminate the agreement at any time. We may suspend or terminate your access immediately if you violate these Terms or applicable law. Upon termination, your right to use the Service ceases and we may delete your data after a 30-day grace period.

14. Governing Law

These Terms are governed by the laws of the State of [Your State], without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of [Your State].

15. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email or platform notice with at least 14 days' advance notice. Continued use of the Service after changes take effect constitutes acceptance.

16. Contact

First Call Flow, LLC
Email: hello@firstcallflow.ai